MERIT is hiring for a Public Services Coordinator.
The Public Services Coordinator works within MERIT (Media, Education Resources, and Information Technology), a vibrant service unit with a collaborative team of librarians, technologists, and instructional designers that support the UW-Madison School of Education’s academic departments and service units. MERIT is dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, collections, and services. We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community.
This position is responsible for coordinated, front-line, and supervisory support of the MERIT service desk. The MERIT service desk is an integrated service point, staffed primarily by talented students, supporting a teaching and learning environment. Areas of focus at the service desk include: IT/helpdesk support, library collections, information and reference, and a/v equipment circulation.
The Public Services Coordinator will oversee the daily activities of student staff across all areas of the service desk, support escalated customer service requests, troubleshoot complex technical problems for various products and services, and develop operational work plans to ensure that departmental standards and expectations are realized. This position reports to the Public Services Manager.
More information including how to apply can be found at: https://jobs.hr.wisc.edu/en-us/job/503977/public-services-coordinator
We are ALWAYS accepting applications for student staff. We may not have always have an immediate opening. but if you’re awesome, we definitely want to find a way to get you on our staff. If you have already submitted an application in the past, but have a new schedule for the semester/summer – please send it our way.
To apply, visit: Work at MERIT.
You will be asked to sign in with a current email address in order to fill out the employment form. Most positions are between $10/hour and $13/hour depending on level of responsibility.
Contact us via email at firstname.lastname@example.org with any questions.
Student Assistant Positions
We’ll be honest, but not humble. We have the best student staff members in the world! Our students are the backbone of MERIT, and are often in the position of providing critical support and service to our users. Luckily for us, our users (primarily students, staff, and faculty in School of Education units, departments, and courses) are also great!
What is MERIT? It stands for Media, Education Resources and Information Technology. We formed by merging three previously separate entities (a library, a media development/production unit, and the School of Education’s IT office).
We know that our student staff often have the best and most creative suggestions and ideas for improving what we do. We typically have a range of positions that are available in lots of different areas: library circulation & equipment, library reference (service desk), library technical services, IT help desk (service desk), and special projects.
MERIT is dedicated to providing top quality service to its users, as well as providing top quality employment experiences for our staff. We encourage initiative, troubleshooting, and creativity. We care about you as a person, and want to encourage your success. Supervisory positions may also be available after on-the job experience is gained. We celebrate frequently (bowling, trivia, terrace) and enjoy potlucks and treats together throughout the year! We try very hard to supplement the hourly rate with a great work environment.
Please consider applying to join the ranks of our fantastic staff!