IT Infrastructure

SERVICE UPDATE: During COVID-19, IT Infrastructure staff will work remotely to support infrastructure services, and will only go onsite when work requires in-person support.

MERIT will identify leading-edge technological advancements, create opportunities that foster collaboration, and support an innovative culture within a secure IT environment.

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Infrastructure Management

MERIT, in partnership with WCER Technical Services and DoIT, provide foundational network, security, and networked storage solutions to the School of Education.

DHCP Scopes (Dynamic Host Configuration Protocol)
MERIT assigns IP numbers via a DHCP server. Each School of Education building has its own scope (unique IP numbers).

Server Administration
The server administrator, or sys admin, has overall control of the server. The administrator’s role is to design, install, administer, and optimize the servers in question so that they can perform their intended functions.

DNS (Domain Name System)
Unique addresses used by computers to communicate over the internet.

Systems Monitoring
MERIT monitors various systems in order to achieve and maintain high server availability. Some of the systems we monitor include but are not limited to; memory usage, disk usage, CPU usage, temperature, and the state of system services, etc.

FWSM (Firewall Services Module)
The School of Education uses Cisco firewalls to help screen out hackers, viruses, worms, or any unwanted traffic from reaching our computers via the internet.

VLAN Management
Each School of Education building is on its own network (IP space). These networks are known as VLANS (Virtual Local Area Networks). MERIT manages these networks to ensure that our customers are able to access the IT resources they need via the internet.

IP Reservations
Assign a static IP (Internet Protocol) number to a computer


MERIT manages both a data center and cold room for the School of Education and other UW-Madison partners.

Cold Room
A secure room that provides the level of security needed when working with restricted data is available in the Education building.

Data Center Hosting
The School of Education Data Center is used to house computer systems and associated components such as storage, networking, backup systems, and telecommunications equipment.


Services and tools that safeguard the School of Education’s computing resources and data.  MERIT provides services such as desktop configuration, authentication systems, antivirus software, firewalls, and network monitoring.

Firewall Management
MERIT manages firewalls to enable our users to communicate with others, yet restrict access to those that are not authorized to use our resources.