MERIT IT and A/V Service Updates
Current information on our continued remote support and limited onsite services for fall semester 2020. Select service area below for details:
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A/V & Classrooms Support
MERIT is currently offering remote AV consulting and limited or scheduled onsite support. See A/V & Classroom Support
MERIT also sets up virtual dissertation defenses through WebEx.
IT Infrastructure
MERIT identifies leading-edge technological advancements, creates opportunities that foster collaboration, and supports an innovative culture within a secure IT environment.
During COVID-19, IT Infrastructure staff will work remotely to support infrastructure services, and will only go onsite when work requires in-person support.
IT Support
MERIT is currently offering remote IT support including:
- School of Education account creation and password resets
- Software support
- General hardware troubleshooting
- Service Email Account creation
- Computer purchase consultation
- Remote office based printing assistance
- Computer set up via video chat
MERIT currently offers limited & emergency, onsite support including:
- Computer imaging
- Office based printing support that cannot be managed remotely
- Troubleshooting that cannot be managed remotely
MERIT News
MERIT Welcomes New Staff!
MERIT is pleased to welcome Bill Weber & Jackson Kestner to the UW-Madison School of Education– we are so happy to have you part of the MERIT team! Bill Weber (Instructional Technologist): Bill brings 12 …
August 25, 2020Fall 2020 Instructional Support
Opportunities are available to support the instructional needs of School of Education instructors for Fall 2020 Please visit our site for more information.
July 7, 2020
CONTACT US
MERIT LIBRARY:
Phone: 608-265-4750
E-mail: askmerit@education.wisc.edu
Chat with MERIT library staff online
INSTRUCTIONAL SUPPORT:
E-mail: canvas@education.wisc.edu
IT & A/V Classroom SUPPORT:
Phone: 608-265-4773
E-mail: helpdesk@education.wisc.edu
Fall 2020 Hours
REMOTE LIBRARY HOURS:
Monday-Friday, 8:00 AM-9:00 PM
Saturday, CLOSED/OFFLINE
Sunday, 2:00 PM-8:00 PM
REMOTE IT & A/V HOURS:
Monday-Friday, 8:00 AM-5:00 PM
Extended remote A/V support:
Tuesday/Thursday, 5:00 PM – 8:30 PM
Wednesday, 5:00 PM – 7:00 PM
Saturday, 8:00 AM – 12:00 PM
ONSITE TECHNICAL SUPPORT HOURS:
Monday-Friday, 12:30 PM-3:30 PM
(by appointment-only)
Resources to Support Remote Teaching & Learning
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Remote Instructional Support
Remote Library Support
Remote Technology for Teaching
Need additional support?
For remote assistance from MERIT Instructional Support staff, please contact us at: canvas@education.wisc.edu
Our Values Statement
MERIT is committed to creating an intentional space and culture where people of diverse identities are included and respected. We acknowledge structural power imbalances and pledge to take direct action toward a more just environment for all who provide and use our services. We are dedicated to continuous improvement in our accessibility and anti-oppression work. We seek to honor individual lived experiences, recognize intersectionality, and cultivate better opportunities for people of all backgrounds.
May 2020
To learn more about MERIT’s Equity, Diversity, and Inclusion action plan,
contact MERIT Co-Directors Anna Lewis and/or Brenda Spychalla.