CONTACT US
Library phone: 608-263-4750
Library email: askmerit@education.wisc.edu
Library chat: Log-on to AskMERIT library staff
IT help desk phone: 608-265-4773
IT help desk email: helpdesk@education.wisc.edu
Instructional support: canvas@education.wisc.edu
Fall 2020 Hours
REMOTE LIBRARY HOURS:
Monday-Friday, 8:00 AM-9:00 PM
Saturday, CLOSED/OFFLINE
Sunday, 2:00 PM-8:00 PM
REMOTE IT SUPPORT HOURS:
Monday-Friday, 8:00 AM-5:00 PM
REMOTE A/V SUPPORT:
Monday, 8:00 AM-5:00 PM
Tuesday, 8:00 AM – 8:30 PM
Wednesday, 8:00 AM – 7:00 PM
Thursday, 8:00 AM – 8:30 PM
Friday, 8:00 AM-5:00 PM
Saturday, 8:00 AM – 12:00 PM
ONSITE TECHNICAL SUPPORT:
By appointment-only (Monday-Friday)
MERIT News
MERIT closed/offline Nov 26, 28 & 29
MERIT support services will be unavailable on Thursday, November 26 for the Thanksgiving holiday. We will be available again for remote support on Friday, November 27 from 8:00 AM – 9:00 PM, then closed/offline again …
November 25, 2020Select MERIT equipment available at College Library (Fall 2020)
Did you know? Select MERIT equipment is available for checkout from College library this fall semester to those affiliated with the School of Education (part of a specific program or taking a class through one …
October 5, 2020
MERIT IT and A/V Service Updates
Current information on our continued remote support and limited onsite services for fall semester 2020. Select service area below for details:
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A/V & Classrooms Support
MERIT is currently offering remote AV consulting and limited or scheduled onsite support. See A/V & Classroom Support
MERIT also sets up virtual dissertation defenses through WebEx.
IT Infrastructure
MERIT identifies leading-edge technological advancements, creates opportunities that foster collaboration, and supports an innovative culture within a secure IT environment.
During COVID-19, IT Infrastructure staff will work remotely to support infrastructure services, and will only go onsite when work requires in-person support.
IT Support
MERIT is currently offering remote IT support including:
- School of Education account creation and password resets
- Software support
- General hardware troubleshooting
- Service Email Account creation
- Computer purchase consultation
- Remote office based printing assistance
- Computer set up via video chat
MERIT currently offers limited & emergency, onsite support including:
- Computer imaging
- Office based printing support that cannot be managed remotely
- Troubleshooting that cannot be managed remotely
Resources to Support Remote Teaching & Learning
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Remote Instructional Support
Remote Library Support
Remote Technology for Teaching
Need additional support?
For remote assistance from MERIT Instructional Support staff, please contact us at: canvas@education.wisc.edu
Our Values Statement
MERIT is committed to creating an intentional space and culture where people of diverse identities are included and respected. We acknowledge structural power imbalances and pledge to take direct action toward a more just environment for all who provide and use our services. We are dedicated to continuous improvement in our accessibility and anti-oppression work. We seek to honor individual lived experiences, recognize intersectionality, and cultivate better opportunities for people of all backgrounds.
May 2020
To learn more about MERIT’s Equity, Diversity, and Inclusion action plan,
contact MERIT Co-Directors Anna Lewis and/or Brenda Spychalla.