MERIT will facilitate repairs on computers purchased with School of Education funds. We do not support personally owned devices. For most hardware repair requests, we utilize the warranty on your device and pursue repairs through the original manufacturer or DoIT. Depending on the repair(s) required, we may complete the work in house.
Available to
- UW-Madison School of Education faculty and staff
- University-owned School of Education PA, TA, or student hourly or production shared use computers
Eligibility
- Full support – University-owned computer, less than three years old, with full warranties in place
- Limited support – University-owned computer, original purchase date between 3 and 7 years ago; PA, TA, or student hourly or production shared use computers
- No support – University-owned computer, original purchase date 7 or more years ago; computers that no longer comply with the UW-Madison Policy on Electronic Devices Connected to the UW-Madison Network; computer purchases with personal funds; computers managed by WCER Technical Services
Restrictions
- Computers under warranty may be sent to vendor for repair
- Computers with full support- up to 4 hours of troubleshooting prior to referral to DoIT or vendor for repairs
- Computers with limited support – up to 1 hour of troubleshooting prior to referral to DoIT or vendor for repairs
Fees
- Costs of materials needed for repair will be paid by department
- Costs for repairs made outside of MERIT will be paid by the department unless under warranty