University of Wisconsin–Madison

Walk-in Computing Help

MERIT accepts help requests in person at our IT Service Desk located in MERIT Library.

Available to

  • UW-Madison School of Education faculty and staff
  • University-owned School of Education PA, TA, or student hourly or production shared use devices

Eligibility

  • Full support – University-owned computer, less than three years old, with full warranties in place
  • Limited support – University-owned computer, original purchase date between 3 and 7 years ago; PA, TA, or student hourly or production shared use computers
  • No support – University-owned computer, original purchase date 7 or more years ago; computers that no longer comply with the UW-Madison Policy on Electronic Devices Connected to the UW-Madison Network; computer purchases with personal funds; computers managed by WCER Technical Services

Restrictions

  • Devices with full support – up to 4 hours of troubleshooting prior to referral for external support
  • Devices with limited support – up to 1 hour of troubleshooting prior to referral for external support

Fees

  • Charges for external support will be paid by the department