MERIT accepts help requests in person at our IT Service Desk located in MERIT Library.
Available to
- UW-Madison School of Education faculty and staff
- University-owned School of Education PA, TA, or student hourly or production shared use devices
Eligibility
- Full support – University-owned computer, less than three years old, with full warranties in place
- Limited support – University-owned computer, original purchase date between 3 and 7 years ago; PA, TA, or student hourly or production shared use computers
- No support – University-owned computer, original purchase date 7 or more years ago; computers that no longer comply with the UW-Madison Policy on Electronic Devices Connected to the UW-Madison Network; computer purchases with personal funds; computers managed by WCER Technical Services
Restrictions
- Devices with full support – up to 4 hours of troubleshooting prior to referral for external support
- Devices with limited support – up to 1 hour of troubleshooting prior to referral for external support
Fees
- Charges for external support will be paid by the department